Telecoms Maintenance

Support for your complete business communications landscape including Office Telephony, LAN, WAN, Carrier, Internet/ISP, Hosting and all associated applications.

Overview
Features
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Overview

Whether you are a small operator, working from a single site, or a multinational working across numerous global locations, we provide maintenance support agreements to suit your needs. Through longstanding relationships with technology partners, our support offering covers every aspect of your business communications.

Our highly skilled technicians are located throughout the UK, offering the capability to provide a 24/7 installation and maintenance service. With over 20 years' experience, we have the knowledge, the expertise and the people to provide an exceptional level of service and support to our customers.

Our maintenance packages cover the majority of telephone system vendors. SpiriTel has been BSI registered to ISO 9002 since 1992, ensuring our high levels of service are constantly maintained.

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Features

TELEPHONE SUPPORT & MAINTENANCE

Our support helpdesk acts as a single point of contact for issues such as fault reporting. Faults can be reported to the SpiriTel service desk 24 hours a day, 365 days a year. Your call will be logged and, within the UK, the technical support team will respond within the agreed timeframe. Where possible, we will carry out remote diagnostics, saving you vital time and resources.

Your call to the SpiriTel support helpdesk will activate a range of support services that include:

Telephone based technical assistance
On-site remedial support
Remote diagnostics and remediation
Dedicated and experienced helpdesk technician
Case tracking system and service level monitoring
Contracted service level management

TECHNICAL EXPERTISE

The Support team undertakes regular training, continuous professional development and accreditation schemes for the latest systems and software.

PROJECT MANAGEMENT

SpiriTel provides a unique service mix which allows you to choose from a range of options which best suits your business needs. To make sure we provide you with the right solutions, you will be allocated a dedicated Project Manager who will talk you through all of the possible options for your business.

Our approach to Project Management uses proven methodologies as well our own internal operational processes. The end result is a service that is scalable and flexible to work in differing environments, either alongside other methodologies or independently.