Telecoms Managed Services

Save money, reduce administration and maximise quality of service. Telecoms Managed Services provide the highest standards of customer support to manage all your telecoms from a single point of contact.

Overview
Features
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Overview

Customers come to SpiriTel for the quality of service and support they demand. Working with your network provider, we can offer a portfolio of enhanced services that cost you nothing and cut your administration costs dramatically.

For larger, fast-moving corporations, our web-based management and reporting portals give you immediate access to call records, billing and management facilities for inbound call services, extension changes and e-alerts.

For consistent performance in cost reduction and administration management, call us today.

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Features

MANAGEMENT

Having achieved accreditations with BT Wholesale, Gamma and COLT, we can take over the management of your current network services, simply and seamlessly, to give better prices and better support, all from a single point of contact. SpiriTel will take on your individual or entire service requirements and can assist in terminating an existing contract to avoid penalty to the customer when possible.

We act as your ﬁrst-line support for all matters, commercial and technical, and will supervise the network provider when their involvement is required to resolve any technical issues.

For you, the move to SpiriTel Managed Telecoms Services is virtually invisible and seamless. We take care of all the administration involved and you do practically nothing. There is no simpler way to reduce the cost of your telecoms services and administration.

Managed Telecoms Services gives you:

Account Managers and Regular Client Meetings
Online Billing and Customer Portal
Management Reports, Call Analysis and Alerts
Proactive, First Line Technical Support
Online Help Desk and Ticket Management
Rapid, Responsive Customer Support
Competitive Pricing and Tariff Monitoring

TRANSITION PROCESS

SpiriTel will manage the provisioning process for you, providing a seamless transition and arranging any documentation required to migrate your service from your existing contract. SpiriTel Account Managers and Technical Support will give close attention to the transition from start to finish.

By consolidating the management and billing of multiple sites, multiple services and multiple providers, SpiriTel can provide a single bill, clarifying your telecoms expenditure and reducing your administration time.