Call Management Systems
Monitor, measure and manage your calls with SpiriTel Call Management Systems, offering all the management features to make decisions faster, reduce your call costs and improve customer service.
Overview
 |
We provide comprehensive call management that allows businesses of any size to monitor and manage their calls and detect misuse, both for traditional voice and for IP telephony. As a result, you are able to lower your telecoms costs, increase worker productivity and improve customer service.
SpiriTel Call Management enables the easy analysis of telephone traffic using real-time statistics and call monitoring or preconfigured, ready-to-use charts and tables. In addition, a carrier management capability allows you to undertake cost comparisons between carriers to work out the best price for your specific needs. |
|
Features
| SpiriTel Call Management lets you manage and improve the use of telecommunications throughout your business, with a wide and flexible range of reports that show you exactly what is going on in a format that is easy to understand and tailored to your business.
It has a full range of customisable reports for cost control, response management, traffic analysis, account code billing and much more. Call Management can achieve cost savings of up to 15% on calls as well as the associated savings in staff time on those calls. The system will highlight further immediate savings that can be made by terminating unused lines, redeploying unused extensions and identifying and eliminating unnecessary and private calls. Call data can be used to ensure that all calls are answered quickly and directed to the correct department first time and can alert you quickly to any unusual telephone or trunk activity. Thus potential telephone fraud can be recognised early and huge expense avoided. |
REDUCE COSTSSee an immediate reduction of up to 15% in call costs and drive continuing improvements in costs. RETAIN CUSTOMERSImpress callers by answering their calls quickly and handling their calls effectively. INCREASE SALESEnsure increased levels of telesales activity are being made to drive new sales. IMPROVE PERFORMANCEWork with staff to develop their telephone and telesales techniques. DETECT FRAUDIdentify potential telephone fraud early and avoid huge expense. WORK SMARTERReveal new opportunities to improve the way you do business. |
Learn More
DATA SHEETS |
CONTACTSBruce Wright |
